cybermule | Cybermule develops a backbone (Reply)

Back story = their education adviser sends A an email asking whether he's still our data contact. A says not, and points to B as new data contact. Due to a glitch with our databases, I send A an email, at which point, A and B both have a complete strop at me:

B> You will have heard from my colleague just this morning about the
B> repeated probelms we are having with [quango] emailing the wrong
B> person. Please see email below dated just earlier this week assuring
B> us that hefce had corrected the error. How much longer is this going
B> to continue?
B> David and I both asked you previously to correct this, clearly you
B> have not done so. These mistakes are wasting both your and our time.
B> Please get your databases corrected.

Response:
As far as I'm aware, you have not contacted me personally to change this. As I'm a data analyst rather than your education adviser, it's not actually within my responsibility or capability to do so, so I don't feel your irate response is particularly appropriate. I obviously apologise wholeheartedly for the inconvenience this has caused - our ITS department has now fixed the fault in the database.

Moral:
Don't bitch at the wrong person. And use a spell-checker. Both of which will help you look less dumb. I mean, sorry for sending you two short emails by mistake, but you know, not the end of the bloody world, is it?