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[personal profile] cybermule


Back story = their education adviser sends A an email asking whether he's still our data contact. A says not, and points to B as new data contact. Due to a glitch with our databases, I send A an email, at which point, A and B both have a complete strop at me:

B> You will have heard from my colleague just this morning about the
B> repeated probelms we are having with [quango] emailing the wrong
B> person. Please see email below dated just earlier this week assuring
B> us that hefce had corrected the error. How much longer is this going
B> to continue?
B> David and I both asked you previously to correct this, clearly you
B> have not done so. These mistakes are wasting both your and our time.
B> Please get your databases corrected.

Response:
As far as I'm aware, you have not contacted me personally to change this. As I'm a data analyst rather than your education adviser, it's not actually within my responsibility or capability to do so, so I don't feel your irate response is particularly appropriate. I obviously apologise wholeheartedly for the inconvenience this has caused - our ITS department has now fixed the fault in the database.

Moral:
Don't bitch at the wrong person. And use a spell-checker. Both of which will help you look less dumb. I mean, sorry for sending you two short emails by mistake, but you know, not the end of the bloody world, is it?

Date: 2005-09-16 07:25 pm (UTC)
From: [identity profile] zleetle.livejournal.com
Now look here.

That poor person had to hit "delete" TWO times - in a row. They might have even had to open thier inbox TWICE. Thats almost twenty whole seconds of thier life - wasted - due to your complicity in their own exhibition of incompetence!

Are you really prepared to accept that responsibility???

Date: 2005-09-17 10:51 am (UTC)
From: [identity profile] cybermule.livejournal.com
I'm crushed by the responsibility ;) Actually, I've been feeling a little more bad for not taking account of their preferences - some people are just uptight, and just because I don't get them, doesn't mean their views aren't valid, I guess. I just don't like being spoken to like that!

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